Senior Estates Surveyor

Team worker:

Participate as a Senior member of the Concertus team supporting colleagues and working collaboratively to develop the business
Work flexibly to support delivery across the service
Support the Principal Estates Surveyor and the leadership team, linking effectively and proactively with other teams in Concertus
Ability to focus on key issues, particularly when facing tight deadlines
Be proactive in mentoring junior members of the team
Be aware of the bigger picture, support and contribute to the growth of the whole Concertus business. Be willing to use your whole skill set to support the growth of the team offer, and success in Framework bids

Customer service:

Provide an efficient and business-like point of contact. This includes responding to internal and external enquiries and (via face to face, telephone, email)
Respond to client contact, questions and enquiries promptly and at all times keep them up-to-date and informed on the work we are undertaking for them
Work collaboratively with other teams and professionals within the company and with external contractors and suppliers
Work with clients to define their requirements and develop a project brief
Be prepared to take on a client liaison/account holder role

Business delivery:

Undertake projects of a high level of complexity and financial value
Work collaboratively with other teams and professionals within the company and with external contractors and suppliers
Be responsible for the supervision of work and quality of output when delegating work to graduate or estate surveyors in the team
Be able to undertake bespoke projects with limited input from others
Be able to carry out non-project work to support the team and Concertus
Balancing client requirements with Concertus business delivery needs
Demonstrate commercial awareness and protect the Concertus position on matters such as fees and fee variations
Take responsibility for own personal development
Meet all CPD requirements of RICS

How you act:

Professional, friendly and honest – Builds good relationships with colleagues, understands the importance of confidentiality
Attention to detail – Able to deliver clear and accurate information
Team worker – You work collaboratively with your team to achieve better outcomes for customers
Service deliverer – You focus on delivering a service that provides great outcomes for our customers
Customer focused – you put the customer first
Shows initiative – you come up with ways of improving how we do things
Well organised – you plan and prioritise your work to ensure that deadlines are met. You have the ability to plan and multi-task and can work to strict deadlines
Willing to learn – you want to acquire new skills that will support you in your role
Flexible attitude – you are prepared to work flexibly to deliver the service

Measures of success:

It’s essential you have:

MRICS General Practice Chartered Surveyor with several years of practical, relevant experience
Be an RICS Registered Valuer or be able to apply
Experience of the commercial property market, including valuation and transactions
Understanding of the public sector and the main issues affecting the public sector estate
Being able to manage a varied and complex caseload.
A demonstrable track record of success in at least two or more of the following areas: – Landlord & Tenant – Red Book Valuation, with a preference for Fixed Asset – Valuation experience – Property Management – Planning & Development – Rating Property Disposal and Acquisition
Experience of using valuation software such as KEL DRC & DELTA and Calcurate (desired)
Local market knowledge covering Suffolk, Norfolk and/or the Eastern Region.
An understanding of BIM – Property Disposals and Acquisitions – Rating
Demonstrable experience of excellent client management
Demonstrates a good level of political understanding and intelligence
Holds a clean driving licence
IT literate – able to use Outlook, Word and Excel
Good verbal communication skills so as to build a rapport with colleagues, clients and other professionals
High quality written work in both report and e-mail format. Ability to summarise a technical matter, and highlight the main points of an issue
Able to manage and make efficient use of their working time
Exhibits a confident and professional approach